Refund Policy

1. General No-Refund Rule
All transactions, payments, and deposits made to LUNA LTD are final, non-refundable, and non-convertible. No refunds, partial refunds, or cash-back options will be issued under any circumstances once a purchase or booking is processed.

2. Aesthetic Treatments and Completed Services
Aesthetic and medical spa treatments represent non-tangible services that involve specialized practitioner time, individualized medical/aesthetic clinical assessments, and single-use professional materials. Consequently, once a treatment has been administered, it cannot be refunded or undone, regardless of the individual physiological outcome.

3. Treatment Packages, Vouchers, and Coupons
All sales of promotional coupons, gift vouchers, and multi-session treatment packages are strictly final, absolute, and non-refundable. 

• Non-Transferable & Non-Giftable: Every voucher, coupon, or package is strictly personal and tied exclusively to the named recipient or account holder. They cannot be transferred, resold, gifted, or assigned to any third party under any circumstances. Each purchase can only be used by one single individual and no one else.
• Change of Mind: Once a treatment package or voucher is purchased, the sale is final ("megvette és kész"). No refunds, partial refunds, or cash-back options will be issued if the client changes their mind, experiences a change in personal circumstances, or decides not to utilize the remaining sessions.
• Expired Items: Expired vouchers or packages (past the 6-month validity period) are automatically voided without financial compensation or extensions.

4. Retail Products and Aftercare Items
Any skincare products, topical treatments, or aftercare items purchased at our aesthetic studio or online are non-refundable and non-exchangeable once they leave our premises, ensuring strict hygiene and safety standards.

5. Chargebacks and Payment Disputes
By executing a transaction with LUNA LTD via cash, card payment, bank transfer, or online payment gateway, the client explicitly waives their right to initiate an unauthorized chargeback or payment dispute with their banking institution, provided the service or product was made available to them.